Why was my bonus not credited?

If your Mostbet bonus was not credited, usually it is due to conditions not being fully met or a short delay in processing.

Try these steps:

1. Check the promo terms:
   • Minimum deposit amount reached?
   • Correct promo code used (if any)?
   • Bonus valid for your country and account currency?
2. Confirm deposit status:
   • Open “Deposit history” in your account.
   • Make sure the deposit is successful, not pending or failed.
3. Check time limits: some casino and sports bonuses are credited only within a certain time after deposit.
4. Relogin and refresh: log out of Mostbet, log in again, and check the “Bonuses” or “Promo” section.
5. Contact support: if everything looks fine but the bonus is still missing, contact Live Chat or email support with:
   • Your ID
   • Time and amount of deposit
   • Screenshot of payment

Tip: Always read bonus rules before depositing, so you don’t miss any condition.

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